Refund policy


Overview

At CrestnCanvas, we strive to deliver high-quality technology services, including web development, software development, UI/UX design, automation solutions, and digital consulting.

Due to the nature of digital and technical services, refunds and cancellations are handled differently from physical products. Please review the policy below before purchasing any of our services.

 

 

Cancellation Requests

Clients may request a project cancellation within 3 days of payment, provided that no significant work has started on the project.

If development or design work has already begun, cancellation may still be requested, but the refund will be adjusted based on the work already completed.

To request a cancellation, contact us at:

support@CrestnCanvas.com
+1 (850) 527-8349

 

 

Refund Eligibility

Refunds may be considered in the following situations:

  • The project has not yet started.

  • The service cannot be delivered due to technical limitations on our side.

  • The project was canceled before any substantial development work had begun.

Refunds may not be granted if:

  • The project has already been completed or delivered.

  • The work matches the agreed project scope.

  • Delays are caused by the client (late feedback, missing materials, etc.).

  • The client's requirements change after work has started.

 

 

Project Revisions & Fixes

If there are any issues with the delivered work, we encourage clients to contact us so we can review and resolve them.

We may offer:

  • Bug fixes

  • Revisions within the agreed scope

  • Technical adjustments

Our goal is to ensure the final deliverable meets the agreed project requirements.

 

 

Non-Refundable Services

Certain services are non-refundable, including:

  • Custom software development

  • Hosting

  • Ecommerce 

  • Custom website development

  • UI/UX design created specifically for the client

  • Consultation services

  • Completed project milestones

  • Digital assets or files already delivered

Because these services involve custom work and development time, refunds cannot be issued once work has been completed.

 

 

Project Scope Changes

If the client requests changes beyond the original project scope, additional charges may apply.

Scope changes do not qualify for refunds, but we will work with the client to adjust timelines and pricing accordingly.

 

 

Refund Processing

If a refund request is approved:

  • The refund will be processed to the original payment method.

  • Refunds are typically issued within 7–10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@CrestnCanvas.com
+1 (850) 527-8349

 

 

Contact Information

For any questions regarding cancellations or refunds, please contact:

CrestnCanvas

Email: support@CrestnCanvas.com
Phone: +1 (850) 527-8349